配送について
Shipping & delivery
Every parcel leaves our Tokyo studio within two business days, wrapped by hand and fully tracked.
Rates and delivery times
Shipping is calculated at checkout based on your destination. Orders over $150 ship free to every zone below.
| Destination | Rate | Free over | Delivery |
|---|---|---|---|
| Japan | Free | — | 1–3 business days |
| United States & Canada | $12 | $150 | 3–6 business days (express) / 7–12 (standard) |
| United Kingdom & Europe | $16 | $150 | 3–6 business days (express) / 8–14 (standard) |
| Asia Pacific (AU, NZ, SG, HK, TW, KR, MY, TH) | $10 | $150 | 2–5 business days |
| Rest of world | $22 | $150 | 7–20 business days |
Processing
We pack orders Monday to Friday, excluding Japanese public holidays. Orders placed before 12:00 JST are usually dispatched the same day; everything else leaves within two business days. During the New Year holiday (29 December to 4 January) the studio is closed and orders are dispatched in order once we reopen.
Tracking
You will receive an email with a tracking link as soon as your parcel is collected. You can also find it under My account → Orders. Tracking usually updates within 24 hours of dispatch and again when the parcel clears customs in your country.
Customs, duties and taxes
Parcels are shipped from Japan and may be subject to import duty, VAT or GST in the destination country. These charges are set by your government, collected by the carrier on delivery and are not included in our prices. As a rough guide:
- United States: most orders under $800 arrive without duty; some categories may be assessed. Check the current de minimis rules for your state.
- European Union and UK: VAT is charged on all parcels at the local rate; duty may apply over €150 / £135.
- Australia, New Zealand, Singapore: GST usually applies over the local threshold.
Every parcel carries an accurate commercial invoice. We cannot mark orders as gifts or declare lower values.
Packaging
Ceramics and glass are double-boxed with recycled paper padding; we do not use plastic foam. Food items are sealed and packed away from scented products. Each order is wrapped in washi and includes a handwritten note and a care card for anything that needs one.
Lost or damaged parcels
If tracking has not moved for 10 days, or if anything arrives damaged, email [email protected] with your order number and a photo if relevant. We will send a replacement or refund you without asking you to return anything.